Overview
Our refund policy lasts for 30 days. If 30 days since your purchase has passed, we are unable to offer you a refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send the product back.
Refunds
Once you request a refund, we will send you an email to notify you that we have received your request.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jennifer@intentionalwell-being.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jennifer@intentionalwell-being.com. Please send photographs of the defective or damaged product and we will provide additional information.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at jennifer@intentionalwell-being.com for questions related to refunds.